Q: WHERE DO YOU SHIP FROM AND HOW MUCH WILL IT COST ?
A: All orders are shipped from our warehouse in north of Italy near Milan.
We offer shipping to selected countries within Europe, UK and North America.
Shipping costs are displayed on product page and in your order details.
If you have any questions, please contact us at Support@Ecomarket.com
Q: HOW DO I TRACK MY ORDER ?
A: Once your order has been shipped you will receive a confirmation email with the tracking link.
Q: WHAT COURIER COMPANIES DO YOU USE ?
A: DHL, UPS, GLS, Poste Italiane with the add-on of their respective Green-Programs.
Q: CAN I CANCEL MY ORDER ?
A: Yes you can by writing to Support@ecomarket.com
However, we are currently unable to change or cancel your order, once it is shipped out. You can choose to reject the package one it is arrived to you which will then return to us for a full refund or you may return the package yourself.
Q: DO I NEED TO PAY TAX AND DUTY ON MY ORDER ?
A: All orders are Tax and VAT included.
There may be import duties to be paid for USA and UK, please check with Support@ecomarket.com if you are in doubt.
Q: WHAT IS VAT OR GST ?
A: VAT stands for Value Added Tax. It's a consumption tax added to the value of goods and services at each stage of production or distribution. Businesses collect the tax on behalf of the government, and it's ultimately paid by the end consumer. It's also known as Goods and Services Tax (GST) in some countries.
Q: WHEN CAN I EXPECT TO RECEIVE MY ORDER ?
A: Order processing times may differ based on size selection, quality control procedures, and seller fulfillment.
All items go through an inspection process by our team before they are dispatched. Tracking numbers are usually provided within 1 - 5 business days.
Q: CAN I CHANGE MY SHIPPING ADDRESS OR PHONE NUMBER AFTER AN ORDER IS PLACED ?
A: After placing your order, if you notice any errors on the shipping details, please reach out to us via email at Support@Ecomarket.com
Q: HOW SUSTAINABLE IS ECOMARKET'S PACKAGING ?
A:
Recycled Boxes All orders are sent in recycled, recyclable boxes. Our packaging materials are fully recycled and compostable, and use soy-based inks. Additionally, our packaging is FSC certified by the Forest Stewardship Council, ensuring responsible forest management.
Compostable Mailing Bags is the most sustainable alternative compared to the classic bag made from virgin plastic.
It is made of biodegradable material and is industrially compostable.
Safely throw it into the organic waste bin designated for industrial composting. It will turn into compost, a natural fertilizer used in agriculture.